Terms And Conditions

For the purpose of these terms & conditions the following words shall have the following meanings:

(a) "The Company" shall mean 1st Aqua.

(b) "The Customer" shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.

The Operative or Engineer shall mean the representative from Company.

The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

LABOUR RATES. The total charge to the Customer shall consist of the cost of materials supplied by the Company and the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s quoted rate. The Customer shall only be charged for the time spent related to the Customer’s work

FIXED PRICE WORK shall be given as a firm cost for labour plus parts, unless quoted as labour plus parts

ESTIMATES

Once an estimate has been accepted, any changes or additions will be subject to a price review.

The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound

Material Collection.

Collection materials is chargeable but

(a) Time must be kept to a minimum & reasonable.

(b) The Customer must be informed wherever possible when the operative leaves the premises.

(c) If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances.

Invoices are due for payment within 30 days of invoice being received buy the Customer. Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company.

If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 30 days to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

The Guarantee shall be for labour only in respect of faulty workmanship for 45 days from the date of completion. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:

(a) Subject to misuse or negligence.

(b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

(c) All materials used are guaranteed as per manufactures warranty. no guarantee will be given on materials if they are not supplied by the company

10.

The company will not guarantee any work in respect of blockages in waste & drainage systems etc.

The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.

Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.

The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated or in Comments/ Recommendations of any other related work which requires attention.

11.

These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably. to waive the application of any such terms & conditions.

12.

The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.

These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.